| Sl. No. |
Type of Complaint
|
No. of complaints/cases pending at the beginning of the year |
No. of complaints/ cases received during the year |
No. of complaints/ cases resolved out of (2 ) |
No. of complaints/ cases resolved out of (3) |
No.of complaints/ cases pending at the end of the year |
Compensation payable to the consumers |
| 1 |
Normal Fuse-off |
7 |
72126 |
7 |
72126 |
0 |
|
| |
Urban( within 6Hrs.)
|
7 |
29611 |
7 |
29611 |
0 |
|
| |
Rural(within 24 Hrs.) |
0 |
42515 |
0 |
42515 |
0 |
|
| |
|
|
|
|
|
|
|
| 2 |
Line Breakdowns |
2 |
5389 |
2 |
5389 |
0 |
|
| |
Urban( within 12Hrs.) |
1 |
1768 |
1 |
1768 |
0 |
|
| |
Rural(within 24 Hrs.) |
1 |
3621 |
1 |
3621 |
0 |
|
| |
|
|
|
|
|
|
|
| 3 |
Major Breakdowns |
3 |
1144 |
3 |
1144 |
0 |
|
| |
Urban( within 24Hrs.) |
3 |
366 |
3 |
366 |
0 |
|
| |
Rural(within 48 Hrs.) |
0 |
778 |
0 |
778 |
0 |
|
| |
|
|
|
|
|
|
|
| 4 |
Distribution Transformer failure |
9 |
2530 |
9 |
2526 |
4 |
|
| |
Urban (within 24Hrs.) |
0 |
875 |
0 |
875 |
0 |
|
| |
Rural( within 48Hrs.) |
9 |
1655 |
9 |
1651 |
4 |
|
| |
|
|
|
|
|
|
|
| 5 |
Low Voltage |
|
|
|
|
|
|
| |
Cases where no expansion/enhancement of network is involved(to be resolved within 15days ) |
0 |
0 |
0 |
0 |
0 |
|
| |
Cases of 11KV( within 120days) |
0 |
44 |
0 |
44 |
0 |
|
| |
Cases of 33KV( within 180days) |
0 |
3 |
0 |
3 |
0 |
|
| |
|
|
|
|
|
|
|
| 6 |
Complaints about meter |
|
|
|
|
|
|
| |
Inspection & checking correctness of meter |
2 |
21021 |
2 |
21021 |
0 |
|
| |
Replacement of Slow ,creeping or stuck up meters |
3 |
9137 |
3 |
9137 |
0 |
|
| |
Replacement of burnt meters( if cause not attributable to consumer) |
0 |
4307 |
0 |
4307 |
0 |
|
| |
Replacement of burnt meters in all other cases |
113 |
10189 |
113 |
10189 |
0 |
|
| |
|
|
|
|
|
|
|
| 7 |
Application for new connection/additional load |
|
|
|
|
|
|
| (I) |
Release of supply (Connection feasibility from existing network) |
|
|
|
|
|
|
| |
Low Tension( including Agriculture) |
0 |
20892 |
0 |
20892 |
0 |
|
| |
HT-11KV |
0 |
38 |
0 |
38 |
0 |
|
| |
HT-33KV |
0 |
12 |
0 |
12 |
0 |
|
| |
EHT |
0 |
2 |
0 |
2 |
0 |
|
| (ii) |
Network expansion/enhancement required for providing connection |
|
|
|
|
|
|
| |
Low Tension( including Agriculture) |
0 |
24 |
0 |
24 |
0 |
|
| |
HT-11KV |
0 |
9 |
0 |
9 |
0 |
|
| |
HT-33KV |
0 |
0 |
0 |
0 |
0 |
|
| |
EHT |
0 |
0 |
0 |
0 |
0 |
|
| (iii) |
Erection of substation required for release of supply |
|
|
|
|
|
|
| |
Low Tension( including Agriculture) |
0 |
6 |
0 |
6 |
0 |
|
| |
HT-11KV |
0 |
5 |
0 |
5 |
0 |
0 |
| |
HT-33KV |
0 |
0 |
0 |
0 |
0 |
|
| |
EHT |
0 |
0 |
0 |
0 |
0 |
|
| |
|
|
|
|
|
|
|
| 8 |
Transfer of ownership and conversion of service |
|
|
|
|
|
|
| |
Title transfer of ownership |
0 |
158 |
0 |
158 |
0 |
|
| |
Change of category |
0 |
189 |
0 |
189 |
0 |
|
| |
Conversion from LT 1-Ph to 3-Ph |
0 |
38 |
0 |
38 |
0 |
|
| |
Conversion from LT to HT |
0 |
18 |
0 |
18 |
0 |
|
| |
|
|
|
|
|
|
|
| 9 |
Resolution of complaints on Consumers Bills |
60 |
16822 |
60 |
16791 |
31 |
|
| |
Billing Complaints |
60 |
16822 |
60 |
16791 |
31 |
|
| |
|
|
|
|
|
|
|
| 10 |
Reconnection of supply following disconnection
|
117
|
182644
|
117 |
182518 |
126 |
|
| |
Urban Areas |
11 |
81820 |
11 |
81778 |
42 |
|
| |
Rural Areas |
106 |
100824 |
106 |
100740 |
84 |
|
| NB:Although 20922 nos new connection has been released,the consumer growth is 13424 nos as 7498 nos of consumer have been disconnected permanently(PDC). |
